FAQs

4. You will receive a separate email about your account creation. Please email support@consultdra.com if you have any issues logging into your account.

1. Log into your ConsultDrA account. If you do not have an account please create an account first.
2. Once you know the course you would like to take click “Take this Course”
3. Fill in your payment information.
4. You will receive an email receipt for your purchase.
5. You can now view the course by clicking on the course content on the individual course page or under My Profile.

Please note that we strongly recommend that you create an account first before purchasing a webinar.

1. Find the course you would like to purchase
2. Click Take This Course
3. Fill in your payment information in the Stripe payment portal. The email you use for your receipt will be the email associated with your new ConsultDrA account.
4. You will receive an emailed receipt and your login details will be emailed to you. Please check your spam folder if you do not see it in your inbox.
5. We strongly recommend using a unique, secure password when creating your account.
6. Once logged in you can view the course on the individual course page or under My Profile.
7. If you have any issues logging in please email support@consultdra.com or send in a support request through our Contact page

1. After you finish the recording click “Mark Complete” to proceed to the quiz
2. After you pass the exam, click to mark the Course complete.
3. Once done, you will receive an email of completion and you will be able to download your certificate. You can find the certificate on the completed Course page and under My Profile.

1. Log into your ConsultDrA account
2. Go to the Course page you would like to view
3. Scroll down to Course Content and click on the course Recording.

Consult Dr. A offers an extensive library of over 100 courses on various medical topics. We have curated a comprehensive list of all our Webinar Collections for your convenience. Individual webinars are priced at $59 each, but we also provide multiple subscription packages that include access to all 100+ courses. Additionally, we offer several Webinar Bundles, allowing you to receive a discount on multiple webinars covering related topics. All courses include a recording of Dr. Anderson teaching on a specific topic and an accompanying quiz. You will receive a certificate of completion once you complete the course and pass the quiz.

Dr. Anderson hosts live webinars on the third Tuesday of each month at 5:30 PM PST, unless otherwise noted. Recorded webinars will be available on the website as new courses within 72 hours. Subscribers will receive an email with a registration link on the day of the webinar. Both subscribers and non-subscribers can register at any time on the course page to receive a personal link to join the live recording. All live attendees will have the accompanying quiz waived and will receive their certificates within 72 hours.

All of our webinars are AANP-certified, if you have any questions regarding accreditation please email support@consultdra.com

We have four Subscriptions available:

Monthly Subscription

• $49/per month runs month-to-month until cancellation
• Attend Dr. A’s Live Webinar streams every third Tuesday of the month unless otherwise posted
• Access to the entire 100+ Course Library
• Ability to join the private Facebook group if you are a medical professional

Yearly

• $530/per year runs year-to-year until cancellation
• Attend Dr. A’s Live Webinar streams every third Tuesday of the month unless otherwise posted
• Access to the entire 100+ Course Library
• Ability to join the private Facebook group if you are a medical professional

Corporate

• 6 members per subscription
• $1475/per year runs year-to-year until cancellation
• Attend Dr. A’s Live Webinar streams every third Tuesday of the month unless otherwise posted
• Access to the entire 100+ Course Library
• Ability to join the private Facebook group if you are a medical professional
• Please email support@consultdra.com to register members

Corporate+

• 10 Members per subscription
• $2350/per year runs year-to-year until cancellation
• Attend Dr. A’s Live Webinar streams every third Tuesday of the month unless otherwise posted
• Access to the entire 100+ Course Library
• Ability to join the private Facebook group if you are a medical professional
• Please email support@consultdra.com for more information on how to join

To cancel your subscription, change your subscription level, or update your payment information log into your account and go to ‘My Profile’ under My Account next to the search bar. Click ‘Check Account Billing Details’ and log into the Stripe payment portal.

Once in the Stripe payment portal, you can update your information.

Due to the nature of digital products, we have specific refund policies as outlined below:

1. Eligibility for Refund:

• Refunds are only available for courses or subscriptions purchased within the last 6 months.
• If you experience any technical issues with your digital purchase, please contact our support team within 7 days of purchase.

1. Requesting a Refund:

• To request a refund, please contact our customer service team at support@consultdra.com within 7 days of your purchase.
• Provide the email associated with your CDA account and/or the email used for payment and the reason for the refund request.

1. Refund Process:

• Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

1. Technical Issues:

• If you encounter any issues with watching or accessing your purchase, please contact our support team immediately. We will work with you to resolve the issue.

1. Chargebacks:

• Initiating a chargeback without contacting our customer service team first may result in a ban from purchasing future products.

If you have any questions or need assistance, please reach out to our customer service team at support@consultdra.com

Thank you for your interest in an appointment with Dr. Anderson. However, Dr. Anderson is no longer accepting new patients or consultations at this time. We kindly ask that you do not email us regarding appointment requests or inquiries, as we are unable to accommodate them.

We are currently updating some of our most popular older courses. If you purchased any of the courses that say they have been updated within one (1) year of their updated versions being released, please email us at support@consultdra.com and we’ll be happy to give you free access to the newly updated version!